Refund policy

Refund Policy

Last updated: September 22, 2026

We want you and your pet to be happy with your PureFlow purchase. This policy explains how refunds, replacements, and returns work.

30-Day Happiness Guarantee If you're not satisfied with your order, contact us within 30 days of delivery at pureflowpetsupplies@gmail.com and we'll sort out a refund or replacement.

Damaged, Faulty, or Wrong Items If your PureFlow Product arrives damaged, faulty, or isn't what you ordered, email us photos of the item and packaging within 30 days of delivery. We'll send a free replacement or issue a full refund — you will not be asked to return the item at your own cost.

Change of Mind If you've simply changed your mind, contact us within 30 days of delivery. Because items ship from our production partner, we may offer a partial refund or store credit in lieu of a physical return, depending on the situation — we'll always talk it through with you first rather than leave you guessing.

How Refunds Are Processed Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations If you need to cancel an order, contact us as soon as possible after purchase. Because orders are processed quickly with our production partner, we can only guarantee a full cancellation refund if the order hasn't yet been dispatched.

Contact Us For any refund or return questions, email steadycoau@gmail.com