Shipping policy

Shipping Policy

Last updated: September 22, 2026

All PureFlow orders ship free

Where We Ship We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom, and a range of other countries. If you're unsure whether we ship to you, contact us before ordering.

Dispatch Time Orders are processed and dispatched from our production partner's facility within 1–2 business days of purchase.

Delivery Time Please allow 7–15 business days for delivery from dispatch, depending on your location and local customs processing. This is a bit longer than typical local shipping — it's how we're able to offer this price without a warehouse markup, and we'd rather be upfront about it than promise something we can't deliver.

Tracking Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.

Customs and Import Duties For most orders under AUD $1,000, no import duty applies when shipping into Australia. If you're ordering from outside Australia, your country's customs authority may apply duties or taxes on arrival, which are the responsibility of the customer.

Delayed or Lost Parcels If your order hasn't arrived within the estimated window, contact us at pureflowpetsupplies@gmail.com with your order number and we'll investigate with our shipping partner on your behalf.

Incorrect Address Please double-check your shipping address at checkout. We can amend an address only before an order has been dispatched — once shipped, we're unable to redirect a parcel.

Contact Us For shipping questions, email pureflowpetsupplies@gmail.com